Description: Title sequence. ILEA summary of new laws on Education, (vox Anna Whyatt, Chief Executive) Compulsory Competition /Tendering (vox Tony Williams, Director of Engineering and Public Works), Housing, Poll Tax (vox Bob Coomber, Borough Treasurer). [01:39] Job losses and applications for voluntary severance – minimum pay for severance is shown, presenter gives thanks to workers. [02:15] Anne Matthews chairing a meeting of Rockingham Estate Play Association. Presenter: “It is women or black people who are least impressed by the council service – their views and needs must be your top priority” - urges council workers to show respect to Southwark residents. Flash cards of local housing and residents. GV Southwark town hall, entrance. Vox: Kevin Thomas, admin services. Reception desk & staff. Vox: inda Osborne, Social Services Group Manager for Under Fives, re day nurseries. Children at Camberwell Grove Day Nursery. [05:30] group discussion about staff training days, between parents and staff at nursery. [07:10] Marian Nash, Assistant District Housing Manager, Peckham office talks about improving public image. Peckham District Housing Co-ordination Group meeting, talking about complaints, home visits, housing officers. [09:00] Meeting with senior estates officers. Mark Howarth, Chair of the Housing Committee. [10:50] North Southwark Irish Pensioners Group, old ladies sitting on chairs in library. Vox: Trish Botten, Deputy Youth Librarian, says wants to talk to youn gp eople, teenagers, BME community. Computerisation, card catalogues. [12:30] Education Action team 1988, re ILEA services in Southwark. Jenny Morrison talks about her work for the team, improving Education in Southwark with lower budgets. Vox: Jenny Guilfoyle, Nathalie Hadjifotiou. Rob Hughes. Report: 'Education for All – Draft Development Plan for Consultation – Southwark Council'. [14:30] John Dance and David Smedley, Service Delivery Review Support Team Officers, re: competitive tender, Welfare Catering. They look in the kitchen, cooks prepare food. New foil food containers. Manager talks to elderly lady about if she likes the meals. [18:00] Street cleaners – man with broom vs new van with five men and brooms loading the rubbish into the vehicle. Vox: John Nolan. Colin Palmer, Shop Steward, Street Cleansing Service. [19:30] “You have been watching...” summary clips of whole film. “There's no doubt in my mind that Southwark Can Deliver”.